What to Do If Our Newsletter Lands in Your Junk or Spam Folder

We understand how frustrating it can be when an anticipated newsletter ends up in your junk or spam folder instead of your inbox. Here’s a simple guide to help you ensure our newsletters always reach your main inbox, so you don’t miss out on important updates and content.

1. Check Your Junk or Spam Folder

If you’re expecting our newsletter and don’t see it in your inbox:

• Look in Your Junk or Spam Folder: Sometimes, email providers mistakenly categorize legitimate emails as spam.
• Mark as Not Spam: If you find our newsletter there, select it and mark it as “Not Spam” or “Not Junk.” This action tells your email provider that you want to receive emails from us.

2. Add Us to Your Address Book

Adding our email address to your contacts can significantly improve the chances of our emails reaching your inbox:

• Gmail: Open our email, click on the three dots at the top-right corner, and select “Add [email address] to Contacts list.”
• Outlook: Open our email, right-click the sender’s name, and choose “Add to Outlook Contacts.”
• Yahoo Mail: Open our email, click on the sender’s name, and select “Add to Contacts.”

3. Create a Filter or Rule

You can set up a filter or rule to ensure our newsletters always land in your inbox:

• Gmail:
  1. Click the gear icon and select “See all settings.”
  2. Go to the “Filters and Blocked Addresses” tab.
  3. Click “Create a new filter.”
  4. Enter our email address in the “From” field and click “Create filter.”
  5. Check “Never send it to Spam” and click “Create filter.”
• Outlook:
  1. Go to “Settings” and select “View all Outlook settings.”
  2. Click on “Mail,” then “Rules.”
  3. Select “Add new rule.”
  4. Name your rule, set the condition to “From,” and enter our email address.
  5. Choose “Move to” and select your Inbox.
• Yahoo Mail:
  1. Click the gear icon and select “More Settings.”
  2. Click “Filters” and then “Add new filters.”
  3. Name your filter, set the “From” field to our email address, and choose “Inbox” as the folder to move it to.

4. Whitelist Our Email Address

Whitelisting our email address can ensure future newsletters go straight to your inbox:

• Gmail: Follow the steps in “Create a Filter or Rule” and ensure “Never send it to Spam” is checked.
• Outlook: Add our email to your safe sender’s list through the Junk Email settings.
• Yahoo Mail: Follow the steps in “Create a Filter or Rule” to direct emails to your inbox.

5. Check Your Subscription Preferences

Sometimes, subscription settings or preferences might cause our emails to be misrouted:

• Update Preferences: Check any preference center or settings page we provide to make sure your email address is correctly entered and subscribed to the right lists.

6. Contact Your Email Provider

If you’ve tried the above steps and our emails are still not reaching your inbox, consider reaching out to your email provider for assistance. There may be specific settings or filters on their end that need adjusting.

Conclusion

We want to make sure you receive our newsletters without any hassle. By following these steps, you can help ensure our emails land where they belong: in your inbox. Thank you for your continued interest and support. If you have any further issues or questions, don’t hesitate to contact us for assistance.